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Karakawe
I post too much
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Joined: 17 Apr 2007
Posts: 3899
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 Posted: Thu Feb 11, 2010 4:45 pm Post subject: Hard drive not recognised after suspend |
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It's a Seagate 1TB (I know, I know).
I suspended my computer this morning and it came back up very slowly and did not work correctly -- programs that were already open would not do anything (terminal commands, browser tabs, etc) as if none of the necessary files could be accessed. So I first thought there was some bug in the resume script and rebooted (had to turn off power completely).
At reboot, BIOS gets stuck at something like "Auto-detecting SATA port X" for the drive, but it times out after a while and the boot continues (or rather, doesn't). Seems to me like the motherboard can't read the drive's firmware, maybe a power issue? I've tried different cables/ports already and it does the same thing. The drive does spin up when connected to the PSU and it doesn't seem to be making any painful noises as it does so...
Any ideas?
By the way, I was running Arch Linux (latest stable kernel in repos) using the pm-utils' suspend command. I've always used it in the past without trouble. |
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ShadowHopeful
Expert Cheater
 Reputation: 0
Joined: 19 Oct 2009
Posts: 122
Location: ~Cyberspace. Yours.~
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| Posted: Sat Feb 13, 2010 9:27 am Post subject: |
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Has someone been tampering with the connections while you left it?
It seems quite likely that this is to do with a loose something.
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Karakawe
I post too much
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Joined: 17 Apr 2007
Posts: 3899
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| Posted: Sat Feb 13, 2010 12:09 pm Post subject: |
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Thanks for the response, but it's doubtful somebody touched it. The drive wouldn't have been on when the computer was suspended, and the cables (power, SATA) were seated properly when I checked (after it didn't boot).
| seagate wrote: | The issue lies with faulty microcode in firmware version SD15, found on drives manufactured in Thailand. Generally, the drive will operate normally until the time of failure and at some point will lock up and prevent detection by the BIOS, rendering it completely unusable.
While Seagate has not publicly acknowledged the problem as of yet, they have reportedly updated the firmware on all newly manufactured drives, however the firmware cannot be update on drives that have already failed because the BIOS does not even detect them. This means that owners of affected drives require data recovery services to save their critical data. |
I knew there were problems with the firmware, but last time I checked the firmware upgrade wasn't available.. crap. Anyway, I'm just going to use a 1TB Caviar Green from a WD enclosure until I order new drives (inexpensive RAID 1 array with a few WD models). |
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Zarr
Grandmaster Cheater
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Joined: 11 Jan 2008
Posts: 915
Location: localhost
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| Posted: Sun Feb 14, 2010 1:59 am Post subject: |
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Your drive's fucked, the firmware issue was quite serious.
| http://www.theinquirer.net/inquirer/news/1050374/seagate-barracudas-7200-11-failing wrote: | Seagate's flagship desktop Barracuda 7200.11 drives, in particular the 1TB (ST31000340AS) units, are failing at an alarming rate and prompting outrage from their faithful customers.
A new self-bricking feature apparently resides in faulty firmware microcode which will rear its ugly head sometime at boot detection. Essentially the drive will be working as normal for a while, then - out of the blue - it'll brick itself to death. The next time you reboot your computer the drive will simply lock itself up as a failsafe and won't be detected by the BIOS. In other words, there's power, spin-up, but no detection to enable booting. |
This is probably worth a read:
| http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=9756 wrote: | here is what you should do if lost (and drive is bricked, as in cannot update firmware):
1) go here: (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931), run through serial checker utility, and find if drive is on the affected list.
2) if it is not, sorry, lol i don't know. perhaps follow along anyways? if it is, call technical support at 1.800.732.4283, explain to the service representitive that you have a drive that you feel is faulty, that the serial checker utility did find it "affected", and that the data on the drive is important to get back. they will do their research, and forward you on. you must ask for a case ID number, as well as the phone number for the data recovery team in case you ever have to call them in the future. you will then be forwarded to the i365 team.
3) once forwarded, they will ask you to go to (https://services.seagate.com/), where you will be asked to click "SUBMIT A CASE" under the RELAX image on the home page. after submitting all your personal info, the bottom section will become accessible, allowing you to enter the case ID number in the "Customer Reference:" slot. the next page has a check list of how to get your drive updated: follow the instructions, printing out the appropriate labels for shipping, and pages for including inside the package along with the drive.
4) go to your nearest UPS store, and ship the package. it is free, shipping and handling is paid for by seagate. a tracking page is provided in the instructions from step 3 above, including a preassigned tracking number. as i am writing this, i just checked that my parcel is now in winnipeg, manitoba, canada, ready to be shipped to ontario, canada. that is impressive, as i dropped it off at only 3pm this afternoon in a small town a few hours away from winnpeg.
i will post updates as i get them, and when my drive returns, i will post if the data is recoverable and if the drive has been updated to stable firmware, etc. so far i have been quite impressed with the companyies steps to resolving my problems, allbeit slow to publish public instructions for the public. hopefully this post will help a few out there in the same shoes as i was! |
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Karakawe
I post too much
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Joined: 17 Apr 2007
Posts: 3899
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| Posted: Sun Feb 14, 2010 9:58 am Post subject: |
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| Yeah, my drive is stuck in the BSY state. I just filled out a ticket for technical support, but I'm prepared to do it myself. |
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